Last updated Oct 24, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if there’s ever the case where you are not satisfied, First and always get in touch with us, let us know what went wrong, and give us an opportunity to make it right.
Please see below for more information on our return policy.
Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Unclaimed returns get donated to charity after 4 weeks. Please use Prophet's provided shipping address as the return address and this way you are not liable for any returned shipments you receive.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
If you haven't registered an account on porphetappaerl.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity.
All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
11201 Ed Brown Rd
Charlotte, NC 28273
For International Orders, all returns must be shipped to the address provided in the courier package. If you are unsure of which address to ship please contact our customer support, we will help and guide you through anything you need.
You can contact our support by emailing directly to:
You can also contact us using the following contact link:
Missing contact Link on site