Reach out to our customer service at firstname.lastname@example.org: We’re sorry to hear that your product arrived [damaged/mislabeled]. Our team will look into the order, so please share a detailed description of the problem and add quality photos where we can see the issue. We’ll be happy to assist and reship the product for you. No later than 4 weeks after the product has been received. Our customer service team will get in touch with you and figure out the best solution.
Prophet only offers refunds for damaged or mislabeled products, not for buyer’s remorse.
Wrongly ordered sizes won’t be eligible for refunds from Prophet. We make everything on demand, so requesting a size exchange would mean producing an entirely new product.
We’re sad to hear that you wish to return your order. Our return policy doesn’t cover products ordered in the wrong size. Because of that, we won’t be able to issue you a refund for the order. Thank you for understanding.
Step 1: Make sure that the order is actually lost in transit
Find the tracking link in one of our order notification emails and look at the tracking.
Step 2: Confirm the shipping address if it’s past the estimated delivery time
check that you entered the correct shipping address:May we please ask you to double-check the shipping address you used for this order? Let us know if it was correct or send us the updated address at email@example.com
If the address was correct, then We’re glad that the address was correct. If your package still hasn’t arrived, then we recommend getting in touch with your local post office to see if your order is there. You can also check in with your neighbors to ask if they might have seen your package. our send us an email at firstname.lastname@example.org
If the address was incorrect, then the package will be sent back to the return address and we’ll contact you for an updated address when we receive the returned package. If we don’t receive the package, then you’ll have to submit a new order to replace the original. Let your customer know:We’re sorry to hear that the address was incorrect. The package should be sent back to us and we’ll update the shipping address and reship it for you. Please note that you’d be responsible for the shipping costs, so let us know how you’d like to proceed.